Privacy Policy

1. Information We Collect

We collect the following personal information to provide our services:

• Name and mobile number (for account creation and order management)
• Delivery address (to fulfill orders)
• Order history (to manage past and current orders)
• Device information (for app functionality and security)

2. How We Use Your Information

• To process and deliver your orders
• To contact you regarding order status and updates
• To resolve support issues and complaints
• To improve our app and services
• To send important service notifications

3. Data Sharing

We do not sell or rent your personal data to third parties. Your information may be shared only with:

• Delivery partners – to fulfill your order (name, address, phone)
• Shop owners – for order preparation (order details only)
• Payment processors – for secure payment handling (if applicable)

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All API communications are encrypted over HTTPS.

5. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. You may request account deletion at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent at any time

To exercise these rights, contact us at the email below.

7. Children's Privacy

ShatPat Mart is not intended for children under 13 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the app or email.